We accept payments via BPI, BDO, and Paypal. Payment information will be emailed once you submit your order form. Please send proof of payment and order number to inherelement [at] projectvanity [dot] com.
Please allow for 48 business hours to verify receipt of payment.
Shipping is free for a minimum order of P699.
If your order is below minimum, the rates are as follows:
Metro Manila: P50
Cavite, Laguna, Rizal: P70
For Metro Manila orders, it usually takes 3 business days. For provincial orders, it will take 5-7 days but is dependent on how soon you send the payment.
Please take note that sometimes due to unforeseen circumstances, deliveries may be delayed. If so, just email us and we will make sure to coordinate with you regarding your order.
For concerns regarding your delivery, please direct your inquiries to AirSpeed. A waybill number will be issued for your package upon turnover to the courier. Use this to track your package's progress. We are not liable for any delays on the part of the courier.
If you'd like to follow-up on your order, you may do so through our contact page!
Please send us a message for a shipping fee quotation.
You may arrange for same-day delivery via Lalamove or Grab Express by informing us at firstname.lastname@example.org. Customers will book and shoulder the fee for these services.
Our products are formulated with safe ingredients but actives like the glycolic acid in our Glow Job 5% Glycolic Cream and Petal Skin Rose Clay Mask may not be recommended for pregnant and breastfeeding women. We recommend checking with your doctor before using any products to ensure that it is safe and suitable for your particular condition.
Our products are gentle enough to be used by teenagers as long as recommended use is followed, cleansers can be used up to twice a day and our exfoliators contain AHA which must be used only once a week for first time users and up to twice a week once skin has adjusted.
In Her Element products are made with botanically-derived ingredients but we don't claim to be organic. A brand must have proper certification from a certifying body such as the Organic Certification Center of the Philippines in order to rightly make that claim.
We do not test our products on animals. Our products are made with botanically-derived ingredients.
All our products have a sticker that states its manufacturing and expiration date.
Products must be stored in a cool, dry place away from direct sunlight.
Cancellation / Exchange
Unfortunately if the item has been shipped out, you can not cancel your order.
We have a 7-day exchange policy for physically defective items (tampered seal/damaged product/ product is near expiry or expired) exclusively bought from our website. The customer will bear the shipping cost of return. Kindly email us for more details.